Using paysafecard

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To see if this payment method is available in your country, log in to your account and go to the 'Cashier'.
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The PaysafeCard is a prepaid online payment method that allows you to make safe and easy deposits without sharing bank or personal account details. There are two ways of depositing with PaysafeCard:

• You can use PaysafeCard prepaid vouchers directly on our site.
• You can top up a 'my PaysafeCard' wallet with the coupons and use the wallet's balance to deposit with us.

PaysafeCard vouchers are available in different currencies and amounts. You can buy them from thousands of retail outlets around the world. To find your nearest shop, follow these steps:

1. Go to the PaysafeCard website.
2. Hit the world icon and choose your country.
3. Select the 'Menu' icon In the top left corner.
4. Hit 'Find Sales Outlet'.
5. Search by address, city or town.
6. You'll see the nearest outlets pinned on the map.

You can deposit your vouchers directly in most countries where PaysafeCard is available. However, we have new deposit limits for PaysafeCards within the European Union due to legislation. The maximum you'll be able to deposit with a single PIN is €50.

You'll need to create a 'my PaysafeCard' wallet if:

• You live in:
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Ontario (Canada)
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom
• You live in any other EU country, and:
  • Want to deposit using more than one PIN.
  • Want to deposit more than €50 (up to €250 per day).

How do I create a 'my PaysafeCard' account?

You can do that from our 'Cashier' or directly at the PaysafeCard website:

• From our 'Cashier', select 'Deposit' → 'PaysafeCard' and you'll see on-screen instructions to create a 'my PaysafeCard' wallet.
• Go to PaysafeCard's website and then select 'Sign up'.

If you have any issues creating or upgrading your account, contact PaysafeCard for more information.

Do I pay any fees for using the PaysafeCard?

When the currency of your voucher doesn't match the currency of the deposit bankroll, the PaysafeCard will apply a conversion fee. You can read more information by going to their site and selecting 'Menu' at the top left-hand corner of the screen, and then 'Currency calculator'. Here you can check the conversion fee that applies.

How do I deposit with a PaysafeCard?

To deposit with PaysafeCard, follow these steps:

1. Go to the 'Cashier'. If you're on our website or using our app:
   
2. Hit 'Deposit' and choose 'PaysafeCard' from the list of payment options.
3. Select your preferred currency (if applicable).
4. Pick one of the suggested deposit amounts or enter a different one in the field.
   
   • Enter the total amount if you combine multiple vouchers (up to 10).
5. Enter your deposit bonus code if you have one available.
6. Hit the green button to continue.
7. Enter the 16-digit PIN.
   • If you combine multiple vouchers, hit the '+' icon to enter each PIN separately.
   • Enter your username and password if you're using a 'my PaysafeCard' account.
8. Review the details and confirm your deposit request.

We'll credit the funds to you as soon as PaysafeCard confirms that the transaction was successful. This usually only takes a couple of minutes.

How can I withdraw with my PaysafeCard?

This option will only be available if you'd made a Paysafe deposit with us in the last 12 months. 

The process is quick and easy. Just follow these instructions:

1. Head to the 'Cashier'.
2. Press on 'Withdraw'.
3. Enter the amount you want to withdraw.
4. You need to select a method. Click on 'PaysafeCard'.
5. The personal details page will show up. The system does the job for you here.
6. Finally, confirm your withdrawal.

We'll process your transaction in up to 72 hours. You'll get the funds straight after we approve it.

I'm trying to use PaysafeCard, but I can't. Why?

Some possible reasons for a declined PaysafeCard transaction include:

• Temporary connectivity issues. Try to deposit again later.
• Incorrect voucher information. Make sure the details are correct and try again.
• Outdated web browser version. Update to the latest version and try again.
• Insufficient funds. Go to the PaysafeCard's website, and confirm you have enough balance.
• You're using a junior PaysafeCard intended for underage users. Reach out to PaysafeCard at info@PaysafeCard.com.
• You've entered your PaysafeCard PIN in the Bonus Code field. You'll only be asked to insert your voucher PIN on the next redirect page.
• Your PaysafeCard PIN is locked for security reasons. Check these instructions at PaysafeCard's website to unlock the PIN.
• You 
• Your PaysafeCard balance isn't enough to cover the currency conversion fee. To see the current exchange rate, head to PaysafeCard's website, go to' Services', and then to 'Currency calculator'.
• The voucher's country doesn't match the one you've registered with us. You can only deposit with vouchers you bought in the same country as your user account. Also, if you're using a 'my PaysafeCard' wallet, the country of your wallet must match the country you registered on our Real Money form.