Error message: "You are already logged-in from another computer...."

You can only log in to your account on one device at a time. Trying to log in to a second device will prompt the "You are already logged-in from another computer..." notification. The same applies to logging into different platforms. Our three platforms are the app, website and desktop software.

What causes this issue?

It's likely an interruption of the session between our software and the server.

• This is common for players who remain logged in and get disconnected because of a server restart.
• It can happen when our software shuts down before you complete the logout process.

How do I solve this issue?

For our app or website, log out once your session is over:

Mobile app (Android or iOS)

• Press 'Account' → 'Logout'

Website

• Tap your username or profile icon on the top right, then 'Logout'

Desktop software (Windows or Mac)

Our desktop software no longer has a logout option. When you close the software, the logout process automatically occurs.

If you keep having issues accessing your account, contact us.